Knowledge Management Practice at Mindtree

KM Practice at Mindtree Mindtree visit tenth September 2007 Presentation by Raj Datta Mindtree he said believes in a holistic KM Approach. It is important to cover the entire life roll of association when we think of any noesis management initiative in an system of rules. And to do so we need to recognize the spiral nature of the experience and the interdependencies. The 2 types of KM approaches ar Controlthe giving medication monitors the KM database and the step of content generated. companyThe communities of knowledge automatically filter out junk utilize peer reviews which is a more transparent process. Mindtree approach to build a KM solution He said that people are course motivated to share. KM is an emergent phenomenon companionship is not produced like assembly nighs If control is softer there will be more self organization and collaboration Environment and grow play in important billet in KM A high focus on the involve of the Knowledge worker is essent ial Change is enabled, not forced.KM goal at Mindtree To establish systems , Process and Culture that helps to continuously build their intellectual capital. smart capital can be found in 3 forms Knowledge of the people/individuals of the organization. Knowledge contained in the organizational structures, processes, social networks. Knowledge contained in the interfaces between the organization and its clients. KM is socio expert in nature. A good and effective KM practice can influence the organization in the following ways Better Quality Higher productivity ripe Solutions And therefore Higher Customer Satisfaction Faster response era Higher Employee Satisfaction Increased Speed of delivery lead to Shorter reading curves Knowledge lifecycle The cycle given below is called GALIS. The Get and Share part of the cycle are enabled using a centralized repository. Certain types of Knowledge can be imparted by Training. But certain different types of knowledge are emergent. Knowledge that cannot be shared by training demand to be shared and communicated using other means such as Storytelling Roleplay Simulation Games Stories are the way in which the core value of the company are passed on to the associates.This helps associates understand the levels of integrity, right behavior etc expect from them. The KM journey of Mindtree involves various of SocioTechnical solutions. They are illustrated below OsmosisIt the annual technical fest conducted my Mindtree in which Mindtree minds share their technical project knowledge and demo products/projects to the confront of the company. CommunitiesGroups of people with common interests who get together and discuss issues pertaining to their areas of interest and thereby enable knowledge sharing. These groups have their own website supported by KM group and make their own membership rules. They moderate themselves and are not controlled by any external agent. Examples OOAD, Japanese, Innovation etcKnowledgeNet, Project Space, Connected Minds and bold Mind are all portals, some which facilitate information telephone exchange and discussions within the organization and some with the clients. KnowledgeSafari,Unconference etc are other techniques used by Mindtree in their KM practice. Knowledge Driven project management is honest in Mindtree. NeuronThis is a portal that manages the ideas generated by the Mindtree minds. It is the tool for inclination and Innovation management. The tools and techniques used by Mindtree for creative and systematic innovation are Six thinking hats TRIZ Mindmapping Ideas go through the stages of Feasible Viable climb DeployOn the portal the idea submissions have the following fields Idea Submitted by Primary category Primary Nurturer Statefeasible/viable/etc IP Potential Any comment on any idea should ever be accompanied by comments from all the thinking hat perspectives i. e a black hat comment has to be substantiated with comments f rom all the other colored hat perspectives. This way the initial biases towards any idea are removed and subjectivity in decisions is reduced. The rewards and recognition for practicing KM in the organization are given in the following forms Community Champion plunder Innovation award Top 10 submitters award Patenting Award Community of the quarter award.Over the course of time it has been observed that the incidence of awards are access down and knowledge sharing is happening with lesser external incentives. shoemakers last The following are the important points to be noted from this study The culture of the organization impacts the KM practice Communities of practice is an effective way of knowledge sharing . It is important to note the power of IT in KM The socio-technical nature if KM has to be considered seriously for any KM practice. INNOVATE put one across LEARN GET circumstances INNOVATE Neuron COLLABORATE ConnectedMinds+OpenMind+ProjectSpace SHARE KnowledgeNe t OSMOSIS Annual Tech Fest COMMUNITIES